Last Updated: August 21, 2013
and through other means (for example, from your application and claim forms, telephone calls, e-mails and other communications with us, as well as from claim investigators, medical professionals, witnesses or other third parties involved in our business dealings with you).
If you have any questions about our use of your Personal Information you can e-mail: firstname.lastname@example.org
or write to AIG Europe Limited (Luxembourg Branch), 10B, rue des Mérovingiens, L-8070 Bertrange, Luxembourg.
Depending on your relationship with us (for example, as a consumer policyholder; non-policyholder insured or claimant; witness; commercial broker or appointed representative; or other person relating to our business), Personal Information collected about you and your dependants may include:
We use this Personal Information to:
Due to the nature of our business, for the purposes set out above we may transfer Personal Information to parties located in other countries outside the European Economic Area (including the United States and other countries that have a different data protection regime than is found in the country where you are based in accordance with and subject to the conditions provided by the applicable law). For example, you may transfer Personal Information in order to process international travel insurance claim and provide emergency medical assistance services when you are abroad. We may also transfer information internationally to our group companies, service providers, business partners and governmental or public authorities.
AIG may make Personal Information available to:
AIG will take appropriate technical, physical, legal and organizational measures, which are consistent with applicable privacy and data security laws. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any Personal Information you might have with us has been compromised), please immediately notify us. (See the “Who to Contact About Your Personal Information” section above.)
When AIG provides Personal Information to a service provider, the service provider will be selected carefully and required to use appropriate measures to protect the confidentiality and security of the Personal Information.
We will provide you with regular opportunities to tell us your marketing preferences, including in our communications to you. You can also contact us by e-mail at email@example.com
or by writing to: AIG Europe Limited (Luxembourg Branch), 10B, rue des Mérovingiens, L-8070 Bertrange, Luxembourg to tell us your marketing preferences and to opt-out.
If you no longer want to receive marketing-related e-mails from AIG on a going-forward basis, you may opt-out of receiving these marketing-related emails by clicking on the link to “unsubscribe” provided in each e-mail or by contacting us at the above addresses.
Receiving mobile messages (for example SMS text messages)/telephone communications/postal mail from us: If you no longer want to receive mobile messages/telephone communications/postal mail from AIG on a going-forward basis, you may opt-out of receiving these marketing-related communications by contacting us at the above addresses.
Our sharing of your Personal Information with our group companies for their marketing purposes: if you would prefer that we do not share your Personal Information on a going-forward basis with our group companies for their own marketing purposes, you may opt-out of this sharing by contacting us at the above addresses.
Our sharing of your Personal Information with selected third-party partners for their marketing purposes: if you would prefer that we do not share your Personal Information on a going-forward basis with our third-party partners for their own marketing purposes, you may opt-out of this sharing by contacting us at the above addresses.
We aim to comply with your opt-out request(s) within a reasonable time period. Please also note that if you do opt-out of receiving marketing communications from us, we may still send you other important administrative communications from which you cannot opt-out.
In certain countries, an individual may have the right to access, correct or object to the use of, or request deletion or suppression of Personal Information on certain grounds. Please contact us as set out in the “Who to Contact About Your Personal Information” section above with any such requests or if you have any questions or concerns about how we process Personal Information. Please note that some Personal Information may be exempt from access, correction, objection, deletion or suppression rights in accordance with local privacy and data protection laws.
“Other Information” is any information that does not reveal your specific identity, such as:
Other Information We Collect
We and our third-party service providers may collect Other Information in a variety of ways, including:
Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the information security practices) of other organizations, such as Facebook®, Twitter®, Apple®, Google®, Microsoft®, RIM/Blackberry® or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or electronic device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the AIG Electronic Services.
The AIG Electronic Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide Personal Information through the AIG Electronic Services.